Austin Risk Solutions CC is an authorised financial services provider, license number 17364.

–	Licensed to provide the following financial services: Short-Term: Personal and Commercial Insurance.
–	Holds Professional Indemnity insurance cover.
–	Has a contractual relationship with various Insurers.

Complaints:

–	We are committed to the prompt and fair resolution of any complaint.
–	All complaints must be submitted in writing.
–	Complaints policy available on request.

Compliance Department:
ComplyEeze (Pty) Ltd
Practice: CO1245
Email:	liza@complyeeze.co.za
Email:	compliance@austinbrokers.co.za

The Ombud:

–	Should a complaint which pertains to advice or intermediary services not be resolved within 6 weeks or you are not satisfied with the resolution decision, you have the right to refer the matter to the Ombud for Financial Services Providers.
–	You have 6 months in which to do this.

Ombud for Financial Services Providers:
Tel:	012 470 9080/99
Fax:	012 348 3447

If you require advice on complaints in respect of claims or other matters which have not been satisfactory resolved, you may contact:

Short-term Insurance Ombudsman:

Tel:    011 726 8900

Fax:   011 726 5501

Conflict of Interest:

–	The purpose of this policy is to assist Austin Risk Solutions CC and its employees to identify potential and actual conflict of interest and manage it appropriately.
–	We are committed to avoiding, and where this is not possible, mitigating any conflict of interest that may arise between Austin Risk CC, as a financial service provider (and/or representatives), and its policyholders when rendering financial services.
–	Conflict of Interest policy is available on request.